Privacy Policy

Your privacy is important to us. This privacy policy explains how we collect, use, and protect your information.

Privacy Policy

**Effective Date:** June 20, 2025

This Privacy Policy describes how Smartnex Technologies ("we," "us," or "our") collects, uses, shares, and protects information in connection with our website, [https://www.smartnex.tech/](https://www.smartnex.tech/), and the enterprise solutions we provide, including Healthcare Solutions, Smart Software Solutions, and AI-Powered Attendance Systems (collectively, the "Services").

1. Types of Information We Collect

We collect various types of information necessary to provide our Services and operate our business.

A. Information Collected from Clients/Enterprises

This information is collected when a client contracts with us or uses our platforms:

  • 1. Client Contact and Billing Data:

    Names, email addresses, phone numbers, company name, mailing address, and payment/billing details.

  • 2. Service-Specific Data (Highly Sensitive):

    • **Protected Health Information (PHI) / Patient Data:** Collected via our Healthcare Solutions...
    • **Biometric and Geolocation Data:** Collected via our AI-Powered Attendance System. This includes **facial recognition data (face scans)**...
    • **Employee/HR Data:** Collected via our Software Solutions (e.g., HRMS, Staff Management)...

B. Information Collected via Website/General Use

  • 1. Usage Data:

    Information about how you access and use the website, such as IP address, browser type, device identifiers, pages viewed, time spent on pages, and referring URL.

  • 2. Cookies and Tracking Technologies:

    We use cookies, web beacons, and similar technologies to track activity on our website, improve user experience, and gather demographic information.

2. How We Use the Information

We use the collected information for the following purposes:

  • To Provide and Manage Services: To operate, maintain, and deliver our core services...
  • For Communication: To respond to inquiries, provide customer support, and send service-related updates...
  • For Security and Compliance: To detect and prevent fraud, protect the security of our platforms, and comply with legal and regulatory obligations, including HIPAA requirements for PHI.
  • For Business Operations: For internal reporting, auditing, analysis, research, and improving the quality and functionality of our Services.

3. How We Share Information

  • With Client Consent: We may share information when we have explicit consent from the client or the individual, where required.
  • With Third-Party Service Providers: We use trusted third-party vendors for functions such as hosting...
  • Legal Obligations: We may disclose information if required to do so by law...
  • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition...
  • Data Processing for Clients: For service-specific data (PHI, Biometrics, HR Data), we process this information *solely* on behalf of our clients...

4. Data Security and Retention

We implement robust administrative, technical, and physical safeguards designed to protect the information we collect and process. This includes, but is not limited to, encryption, access controls, and regular security audits, especially concerning PHI and biometric data.

We retain data only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations (e.g., healthcare data retention laws), or as defined in our contracts with our clients.

5. Your Data Rights

Depending on your location and relationship with us (direct website visitor or employee/patient of our client), you may have the right to:

  • **Access** the personal data we hold about you.
  • **Request correction** of inaccurate or incomplete data.
  • **Request deletion** of your personal data.
  • **Object** to or restrict the processing of your data.

6. Children's Privacy

Our Services are designed for use by businesses and enterprises. We do not knowingly collect personal information from children under the age of [13 or 16, depending on jurisdiction].

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Smartnex Technologies

Email: contact@smartnex.com

Phone: +91 82608 05119

⚠️ Legal Disclaimer

This Privacy Policy is provided for informational purposes only and does not constitute legal advice. While we strive to keep this policy accurate and up-to-date, laws and regulations regarding data privacy are subject to change and may vary by jurisdiction. We recommend that you consult with a qualified legal professional to ensure that your use of our Services complies with all applicable laws and regulations.